Boosting Tuesdays

Your next Food Hotspot covered

Why Avotaco is the place to be (eat)

Whenever I come to Malta between my work assignements, I always love it. Firstly, because it’s my home country and it’s an awesome place to be in, and secondly, because there are always a lot of new restaurants, hangouts, bars and cafes that open, that I like to go and checkout. I like to taste the variety of foods, new dishes, lovely cool decor, trends and their service and friendliness. Avotaco hit all of these.

I had never been to their Food truck before, so I didn’t know exactly what to expect. Situated in a great location, I quickly found parking and headed over inside to order. I love salads and opted for that, with a side of guac and chips. Mmmmm yummy! And yummy it was. The food is so fresh, it was as if they had just picked up the veg that very moment. My friend had the burrito and it was spectacular and extremely filling.

I went at a relatively calm time, but because you check the menu and go to order at the counter, its extremely easy and fast. And no cash. Love it. No wasting time finding your cash, waiting for the change… who has time for that nowadays. Only Cards are accepted at Avotaco and it’s genius. More and more restaurants should follow today’s trend, were everything is on card.

The management and the staff were all so welcoming and friendly and genuinely happy that we were eating and enjoying our time there. Even the chef came out to play, and the sombrero came out! yayayaayay!!

Whether you go for lunch and order for your colleagues, just yourself, eat there for dinner or order so that you don’t need to cook, Avotaco sure comes in handy and delicious. If you wanna eat where there are positive vibes, smiles all around, and everyone gulping down their beautiful dish, then Avotaco is the place to be. Well done guys on your initiative to take it to the next level and I will surely visit again when I’m back on the rock!

Have an avotalicious day peeps!

Ciao for now

Captain Falzon

Fit Fridays

Fit Fridays

Keeping Healthy during the Hoildays

So much food and drink- what to do?!

Yes, it’s that time of the year were we want to celebrate with our family friends. We get to see some of our family and friends that we don’t see often during the year with our busy schedules and work. We are invited to so many gatherings, parties, festivities and we also host some ourselves. The type of food that is served it typiccaly finger food, lots of carbs, dips, gravies, lots of liquor, deserts and so much more. We are lucky that nowadays we have a variety of ingredients to cook and bake with which are gluten free, have less carbs, less saturated fat, less salt

Fit Fridays

Fit Fridays

Not all Sweet Treats are Bad for You

Fit For You Cupcakes

I really wanted to have a few cupcakes made for a Halloween Party but wanted to keep it extremely healthy. I found Fit For you Cupcakes advertised online and contacted renowned dietician Jessica Borg ghigo. I was immediatey given so many choices; Vegetarian, vegan, gluten free, lactose free and the list went on. All of them were sugar free by the way. I was invited to see her making them after I told her about my interest and my blog, and was advised of certain ingredients that she was using that had the same effects and result as other unhealthier ingredients.

Behold, the Halloween Cupcakes- Vegan and Gluten Free!

I got to know about how the water in the chickpea or broadbeans cans can solidify the same way as eggs, for example. We used vegan protein powder and coconut flour. All the other ingredients were as healthy and as effective, but I will let you ask her to make you some and then you will relaize.

She was making other cupcake orders in the meantime and it was fascinating to see the vast amount of different ingredients and requests. As she put some in the oven, the smell was so inviting, I couldn’t wait to try one! They all looked and smelled delicious.

We all get the urge for something sweet whether once in a while or many times a day. Truth is, that’s fine, as long as you choose your food well. There are always several parties to attend to or host every week, so why not enjoy a treat that will not affect your health and your waistline in a negative way! You can simply find Jessica Borg Ghigo on Facebook and tell her you want to order some delicious cupcakes and exchange numbers. Easy peasy!

Excuse me! But my 24 cupakes are ready, but I’m only taking 23 of them to my party…because one of them has just been devoured!! Mmmmhmmm yummylicious!!

Have a great and healthy weekend! x

Managing Mondays

Managing Mondays

Working with Guests and Customers- An Introduction

How to Deal with an extremely Irate Guest

If your work consists mostly of dealing and talking with guests and customers, then you have for sure at some point come across someone very upset, rude, or both. Most of the time it is because they are not happy with a service or product. After years of this experience, I will tell you now, that 98% of the time they are right to be upset and angry. But not directly at you (unless you really have done someting personal to the guests that affects them personally). And most of the time, they are genuine. It took me a few years to really have this embeded in me, until I had figured it out, mainly because of experience and different training sessions. And during that time, I would say, I pissed off a few guests with becoming angry because they were angry, didn’t beleive them, or made the situation worse. It didn’t happen a lot,  but I am not afraid to say it happened a few times in those few years. For me, now, that is unacceptable.

Today we will look at some of the many steps that the manager and the employee need to have run through theit thoughts whenever they are faced with a really upset guest or customer. We will go much more in depth in the blog sessions to come, but I wanted to briefly highlight a few of them today. Remember, how you respond can make the difference between a customer or guest that feels satisfied with the resolution and one who vows to never patronize your business again.

Steps:

The 1st step you need to take is to remain calm and poised. If this doesn’t happen or you loose it very fast, what follows is in vain. Believe me when I say this. It happened to me. As soon as you loose your cool, you are done. The next steps are very hard to achieve. If a guest is yelling, being loud, or otherwiese rude, nothing can be gained by responding in a similar manner. The customer’s tirade might make you ffel like yelling yourself, but don’t. Control yourself. Remember, it is not personal. They just need to let someone know and that someone is you, in your position. 

The 2nd step is to use your best lisening skills  and let them know you are truly listening. The first thign an angry customer or guest wants to do is vent, and to do so, you are there to listen. Listening patiently can diffuse a situation as long as they feel acknowledged. Body language is also very important. Miantain eye contact and a strong straight posture. This shows how closely you are paying attention to their problem. Take notes and don’t talk, let them talk. After they finish, repeat and summarize what they have said and ask if the information you gathered is correct. Be patient and aknowledge the guest’s right to be angry. 

The next big step, even though I have already mentioned it, is to NOT TAKE IT PERSONALLY. Listen to their emotions without any of your emotions. It’s a very fine line and this is sometimes quite hard for many customer service agents to do and to realize, but if you work on it continuously, by time this becomes very easy for you. It’s a very fine line and this is sometimes quite hard for many customer service agents to do and to realize, but if you work on it continuously, by time this becomes very easy for you.

After these 4 steps, it is time for you to action.  There are a few more steps you need to take. Now that they have vented, you listened, you need to assist them, apologize and mean what you say and what you do.
Next Monday we will cover the next few steps, like sympathizing, empathizing, apologizing,  speaking softly, voicing your solution to the customer, owning it and taking responsibility. Stat tunes for thr continuation next week! Have a great and productive week.

Wine Wednesdays

Wine Wednesdays

Wine Glass Holding Etiquette

How should you hold a wine glass?

When one starts studying about wine, they will come across certain ettiquette of how to hold wine glasses, different wine glass shapes, swirling, tasting, smelling, spitting and so on and so forth. I have often heard people say during some gatherings or parties, to someone holding the wine glass the right way, that they are snobbish or that they want to show off, or “why so sophisticated?” Well, wine has a sense of sophistication, elaborateness, luxury and class, so yeah, holdng a wine glass the right way is kind of important for some. 

However, there is a far more important reason why you should hold the wine from the stem. Yes there are stemless glasses and those are held the same way you hold a regular glass. However, wine glasses with a stem are still the most popular. The main reason you should hold the wine glass from the stem is that it keeps the wine cool, especially the white. Your hands hold and carry warm temperatures, and holding the wine glass from the bowl, where the wine lays and not from the stem, can warm its temperature, and hence, the real taste of the wine to be enjoyed. Another reason is also social appearance, meaning there are no greasy finger and palm prints on the bowl.


There are certain ways how to hold it from the stem, whether its from its middle, at the very bottom of the stem, or part on the bottom of the stem and part on the base (saucer-like bit). Each and everyone of them is correct. Don’t forget to swirl the wine though before, as it can be a little hard to swirl it if you are holding it at the base of the stem! Don’t worry if you are not used to holding it that way, because thruth is, you can hold it any way you like, as long as you are enjoying the smell, taste and after taste. I do reccomend though to try it out, and it certainly looks much nicer on your hand.

Cheers to all the wine drinkers. I raise a glass to you (from the stem) hehehe 🙂

Fit Fridays

Fit Fridays

Vegan, Gluten and Lactose Free Sweet Bites

Healthy Balls

Everyday, more and more people opt to try to be healthier and thanks to all the Social Media and all the knowledge available, everyone can do a little better, or else try. The most important thing is to collect different recipes and know what kind of ingredients are good for what. Whether you want to try more of a gluten free diet or vegetarian/vegan, you will find countless of information and recipes on several social media groups and Pinterest.

Today I decided to make one of my favourite gluten free and vegan, healthy sweet recipe. I call them Healthy Balls! 🙂

It is very simple to make and here are the ingredients needed to make them:

  • Almonds- 1 cup
  • Dates- 1 1/2 cups
  • Coconut Flour- 1 cup
  • Dessicated coconut (optional) – 2 spoons
  • Honey- 2 teaspoons
  • Coconut oil- 2 spoons
  • Peanut Butter (or any other nut butter- Optional) – 1 spoon
  • Chia seeds- 1 tea spoon
  • Hemp seed Protein Powder (optional)- any flavor you like – 1 small scoop

    Firstly, put the almonds, dates, coconut flour and chia seeds in a blender. After you blend, add the protein powder, dessicated coconut, coconut oil, honey and peanut butter if you are using it. Blend again. Refrigirate for about 30-45 minutes and then scoop with a spoon and mould into balls. They are immediately ready to enjoy!

    Why are they so good for you? 

    Coconut is high in natural saturated fats which increase the healthy cholesterol (DHL) in your body as well as help convert the (bad) cholesterol – LDL into good cholesterol. It also promotes heart health and lowers the risk of heart disease. Coconut flour is high in fiber and is free from wheat and other grains. It is also very low in sugar. Almonds have the same benefits as coconut and they also contain unique and protective phystosterol antioxidants. It is also high in protein.  Dates can reduce blood pressure, promote respiratory and digestive health and are a good scource of iron too. Chia seeds contain healthy omega-3 fatty acids and are high in calcium and antioxidants. Honey can prevent cancer and heart disease. It also contains flavanoids and antioxidants.

    This is a very quick thing to make, no baking neccesary and great to munch on when you want something healthy but don’t want to sacrifice many calories and sugar. This is a really healthy gluten and lactose free, vegan receipe that is already enjoyed by many.

    Try it out! Bon apetite!